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Returns & Refunds

24-hour window

Return requests must be made within 24 hours of receiving your order.

Item condition

Items must not have been worn or washed. Returned items should be in original condition with tags/packaging where applicable.

Exchanges

Eligible items can be exchanged. Contact us within 24 hours to arrange an exchange.

Customer return cost

The customer is responsible for the cost of returning an item.

Refunds

FEXTUX provides refunds for eligible returns.

Refund timing

Refunds are processed within 3 business days after the return has been received and approved.

Refund method

Refunds are sent to the same account or payment method used for the original payment.

How to start a return

Contact us within 24 hours of delivery with your order number and reason.

Shipping infoFAQs

Need help? WhatsApp/Phone 0500818829 · hello@fextux.com