FAQs

You can browse and add products to your cart without an account, but you’ll need an account at checkout to place your order.

FEXTUX delivers throughout Ghana.

Delivery is FREE within Kumasi. Outside Kumasi, delivery is GH₵25.

All deliveries are made within 72 hours.

Yes, but Pay on Delivery is available only within Kumasi.

Mobile Money, Visa, and Mastercard. Mobile Money and card payments are available everywhere; Pay on Delivery is Kumasi only.

Yes. Return requests must be made within 24 hours of receiving your order.

Yes, eligible items can be exchanged. Contact us within 24 hours of delivery to arrange an exchange.

No. Items must not have been worn or washed to be eligible for return or exchange.

Yes. Eligible refunds are processed within 3 business days and sent to the same account or payment method used for the original payment.